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Operators Newsletter

Get weekly guidance from the world’s greatest nine-figure executives, ecommerce marketers, and DTC-content creators. The minds behind Ridge, HexClad, Simple Modern, Lomi, Pela Case, Jones Road Beauty & more — curated by Aaron Orendorff.

State of DTC in 2025: 10 Ways Not to Get Cooked
Featured Post

State of DTC in 2025: 10 Ways Not to Get Cooked

There’s no reason to hold back. Today is the most important email we’ve ever sent. An unabridged, deep dive into the state of ecommerce. By an operator, for operators … 🔥 Sean Frank unleashes 10 ways to not get cooked in 2025 📊 Connor MacDonald on how to test “what happens next” 🤖 David Segal reveals how to combine AI and your finances Plus, this week’s biggest consumer headlines with links and executive summaries. Connor MacDonald Ridge, CMO What Happens Next? How to Make Each Customer Feel...

5 Ways to Make Your Ecommerce Business More Profit

We interrupt your regularly scheduled Sean Frank “battle cry” with breaking news … It’s not the money you make. It’s the money you get to keep. Sound cliché? It is. But that doesn’t mean it isn’t true. 🤑 Mehtab Bhogal shows you five ways to make your DTC brand more profitable. 🙈 Cody Plofker reveals a “hidden opportunity” to lift margin per session. 📊 Connor MacDonald shares his worse-but-better Sheet + Loom (classic). Plus, the five biggest headlines from this week in consumer with executive...

3 Insights from 10 Years as a CEO

If last week’s newsletter was solace in our struggles, next week’s will be a battle cry by Sean Frank. Today? Today is a celebration. Not only because we hit a profound milestone. Not only because that milestone was marked by the most perfectly fitted guest possible — Harley Finkelstein. It’s a celebration of the ecommerce community itself … 🥳 Mike Beckham on three lessons from Shopify’s president 🏆 Cody Plofker reveals your hidden “goldmine” + calculator 🤝 Five biggest headlines from this...

Run Into the Fire + Not Always “Up and to the Right”

Struggling? You’re not alone. From one CEO facing a $20M cost to another’s stomach sinking — wondering if his company just got “destroyed” — today’s newsletter is a tactical, honest, and (I sincerely hope) … Above all encouraging look at the challenges our industry is facing. 🔥 Matthew Bertulli on how + why you should run into the fire 📉 Mike Beckham on what to do when life isn’t up & to the right 🤝 Special invitation so you don’t have to go through it alone Along with this week’s five...

How to Make Your Emails Miraculous

If you’re reading this, a small miracle occurred. Amid your flooded inbox … an email broke through. You didn’t just see it. You clicked. And now, here we are. The question is … Can you do the same for your brand’s email marketing? 🥲 Karly Craig shows you how to make emails unignorable 💸 Michael Ludwig dominates the “scourge” of ecommerce 📊 Cody Plofker shares a star-studded 82-page playbook Plus, this week’s biggest headlines with links and executive summaries. Cody Plofker Jones Road Beauty,...

The Three Unexpected Requirements of Excellence

Are your assets … liabilities? We’re not talking about balance sheets. At least, not as they relate to your business. Today’s newsletter is on the pitfalls of being a high performer. And how your best personal assets can easily become your most destructive liabilities. 🏆 Mike Beckham reveals three unexpected keys to excellence — the last one is about getting good at quitting 🤑 Cody Plofker shows you how to “squeeze” more from your customer journey — in the very best sense possible 📈 5 biggest...

The Math of Ecommerce: 3 Formulas & When They Break

Forget complexity. Let’s get simple without getting simplistic. Three ecommerce formulas to rule them all … ripe with raw honesty about what happens when you break them. 📊 Sean Frank reveals the “math” of being a merchant 🤑 Cody Plofker with how to unlock a new profit center 🗞️ Five headlines in trending consumer news + a bonus Cody Plofker Jones Road Beauty, CEO Turn Your Confirmation Page into Your Newest Profit Center It’s a common ecommerce headache you can probably relate to … shrinking...

Why + How to Become a “Marketing First” Company

This year, Portland Leather Goods will … Manufacture 100k items a week Launch 10 new retail locations Generate $200M in revenue And today, its CEO reveals three hard-won lessons on the only two words guiding its growth. 👜 Curtis Matsko with why + how to become “marketing first” 💰 Connor MacDonald on the buying moment you’re ignoring 🗞️ Five biggest headlines from last week in consumer news Plus, one last hurrah — with a super-sized opportunity — to show your support. Connor MacDonald CMO,...

10 Takeaways on “Hard” Things + Step-by-Step Playbook

Is DTC easy? How about building a consumer brand? What if you’re a nine-figure, celebrity-backed behemoth? Then it has to be easy, right? Nope. And today’s newsletter proves it … Plus, we’ve also got tactics, breaking news, and a bonus “leak” you don’t want to miss. 💪 Jason Panzer reveals 10 lessons on “really hard” things 📚 Cody Plofker with a step-by-step optimization playbook 🗞️ 5 biggest stories from this week’s consumer headlines Cody Plofker Jones Road Beauty, CEO Your Checkout Is About...

How a $100M+ Brand Plans Growth: From Ridge’s CMO

Forget generalities. Today, Ridge’s CMO pulls back the curtain on how a +$100M brand plans for growth. From go-to-market lessons to top-of-funnel content, paid efficiency, expansion, and more. Plus, that’s not all … 🤑 Cody Plofker with how to create a new revenue stream 🚀 Connor MacDonald on GTM x 5 (2025) growth strategies 📊 Three resources on valuations, creative trends & CRO Along with this week’s trending headlines in consumer news + executive summaries. Cody Plofker Jones Road Beauty,...